34 days after moving, everything Shawnee woman owns still hasn't arrived

34 days after moving, everything Shawnee woman owns still hasn't arrived

Margaret Smith has a cautionary tale about moving. Check references. Then, check them again. Smith wants to warn others after hiring a moving company from a simple online search earlier this year. She needed her household items moved from Tucson to Shawnee. The moving company she hired and paid, she later found out, was a broker that sent her business to another mover.Now, 34 days after she moved to a Shawnee apartment, everything she owns still hasn’t arrived. “I don’t have anything,” she said. “They have everything.”Her bed, towels, dishes, and family heirlooms are sitting in a warehouse in Colorado, held hostage, she says by a disagreement between the broker and mover over $800.KMBC is not naming either company since there are no civil or criminal claims in Smith’s case.However, both companies have dozens of complaints on a website run by the U.S. Department of Transportation to help consumers protect their moves. That website can help consumers check complaints and safety information along with the registration status of the company.The Better Business Bureau also has tips on how you can avoid moving scams.“They have everything that I own to my name,” she said. KMBC 9 Investigates reached the owner and broker of Smith’s move. The broker would not give KMBC information. The moving company’s co-owner said the truck driver shortage has led to a delay in Smith’s move.He promised Ms. Smith’s items would be delivered. But he would not commit to a date.KMBC 9 Investigates plans to continue following her case to make sure all her items are delivered. If you have a similar situation or another situation, email investigates@kmbc.com.

Margaret Smith has a cautionary tale about moving. Check references. Then, check them again.

Smith wants to warn others after hiring a moving company from a simple online search earlier this year. She needed her household items moved from Tucson to Shawnee. The moving company she hired and paid, she later found out, was a broker that sent her business to another mover.

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Now, 34 days after she moved to a Shawnee apartment, everything she owns still hasn’t arrived.

“I don’t have anything,” she said. “They have everything.”

Her bed, towels, dishes, and family heirlooms are sitting in a warehouse in Colorado, held hostage, she says by a disagreement between the broker and mover over $800.

KMBC is not naming either company since there are no civil or criminal claims in Smith’s case.

However, both companies have dozens of complaints on a website run by the U.S. Department of Transportation to help consumers protect their moves.

That website can help consumers check complaints and safety information along with the registration status of the company.

The Better Business Bureau also has tips on how you can avoid moving scams.

“They have everything that I own to my name,” she said.

KMBC 9 Investigates reached the owner and broker of Smith’s move. The broker would not give KMBC information. The moving company’s co-owner said the truck driver shortage has led to a delay in Smith’s move.

He promised Ms. Smith’s items would be delivered. But he would not commit to a date.

KMBC 9 Investigates plans to continue following her case to make sure all her items are delivered. If you have a similar situation or another situation, email investigates@kmbc.com.

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