Man's issues with Kansas labor department finally resolved after months of struggle

Man's issues with Kansas labor department finally resolved after months of struggle
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Jake Smith says he finally has all the money he is owed from the Kansas Department of Labor. But, it came after months of struggle. KMBC first started documenting Smith’s story in January when the labor department flagged his account for fraud. But, Smith said he never knew why.For months, Smith had trouble navigating the antiquated Kansas unemployment system like thousands of others who emailed KMBC 9 Investigates for help. Smith turned to Representative Chris Croft (R-Olathe) along with KMBC 9 Investigates to get answers.Last month, KMBC reported Smith saw someone else’s information in his online labor department portal, including the last four digits of a man’s social security number.KMBC contacted the labor department on Smith’s behalf. Kansas Department of Labor spokesman Jerry Grasso said the problem happened when two department systems did not connect properly.”The problem was ascertained and has been fixed,” said Grasso. “This should not be happening again. To anyone.” This month, Smith said all his issues with the Kansas labor department are finally resolved. He has all the money he believes he is owed.“If you’re dealing with this, don’t give up,” he said.Experiencing unemployment benefit issues? KMBC 9 can investigate

Jake Smith says he finally has all the money he is owed from the Kansas Department of Labor. But, it came after months of struggle.

KMBC first started documenting Smith’s story in January when the labor department flagged his account for fraud. But, Smith said he never knew why.

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For months, Smith had trouble navigating the antiquated Kansas unemployment system like thousands of others who emailed KMBC 9 Investigates for help. Smith turned to Representative Chris Croft (R-Olathe) along with KMBC 9 Investigates to get answers.

Last month, KMBC reported Smith saw someone else’s information in his online labor department portal, including the last four digits of a man’s social security number.

KMBC contacted the labor department on Smith’s behalf. Kansas Department of Labor spokesman Jerry Grasso said the problem happened when two department systems did not connect properly.

“The problem was ascertained and has been fixed,” said Grasso. “This should not be happening again. To anyone.”

This month, Smith said all his issues with the Kansas labor department are finally resolved. He has all the money he believes he is owed.

“If you’re dealing with this, don’t give up,” he said.

Experiencing unemployment benefit issues? KMBC 9 can investigate

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